Brew Culture
A specialty coffee shop turned walk-ins into regulars with automated review requests and a loyalty pipeline.
Where they were stuck
No way to capture customer data or drive repeat visits
Relied entirely on foot traffic and word of mouth
No email list, no review strategy
Couldn't identify or reach their regular customers
What we built
QR-based loyalty check-in at the counter
Automated review requests after 3rd visit
Simple CRM tracking visit frequency
Website with online ordering
Google Business profile optimization
The trajectory
System deployed, AI text-back active
First wave of reviews, leads increasing
Top 3 rankings, pipeline filling up
340 Loyalty Members in 60 Days
340 loyalty members signed up in the first 60 days. Google reviews nearly tripled, pushing Brew Culture to #2 coffee shop in their area. Repeat visit rate jumped from 18% to 47%, and average ticket increased as loyalty members tried more menu items.
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We had no idea who our customers were. Now we know exactly who comes in, how often, and we can actually reach them. Our reviews exploded and people keep coming back.
Amanda Chen
Co-owner, Brew Culture
Infrastructure that grows with you.
We build it. We maintain it. When you need to scale, we grow it with you. Your business gets the system it deserves.
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